Testimonials_
Riverside County Regional Medical Center has successfully completed an Indigent Services System, named HealthCRM. Using Surado Customer Relationship Management Product as the foundation for Indigent Services Business needs and working with Surado consultants, hospital staff created business solutions for: Eligibility, Claims, and Financials. By leveraging Contact Management and features of Workflow within the Surado Enterprise product, and the use of Microsofts Visual Studio, RCRMC has been able to incorporate business practices into consistent business process.

RCRMC is considering expanding the use of the CRM solution into other areas of the hospital. With tightening economic constraints in public health, Surado provided an affordable alternative to outdated and manual processes.

Chief Information Techology Officer
Riverside County Regional Medical Center (RCRMC)

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“Our company’s ability to interact with each and every one of our customers in both a diverse and effective way was crucial to our overall goals. We required a solution that not only was easy to integrate, implement and utilize but also provided a cost-effective means across the board. After careful comparison with other customer relationship management solutions, we found that the only serious choice was SuradoCRM.”

Ray Asante, Senior Partner
Zang-Weller Media

“I am writing to let all of you know how pleased Gleco Paints is that we choose Surado as our CRM Company. When we first contacted Surado about having a CRM system, that would be fully integrated with our POS system, Surado more than meet our requirements. But more impressive than the initial task of developing the integration, or the complete concise training we received, or how helpful customer service has been with any question, is that Surado, a year after, is still as interested in helping Gleco Paints get the most out of the system as they were before we purchased.

Surado has truly and is continuing to exceed our expectations on what we thought we would get out of the software and how our relationship would be with Surado. I thank everyone at Surado for making me feel that I knew what I was doing when we choose Surado. I look forward to a long relationship with such a great company.”

President
Gleco Paints

-- Gleco Paints was founded in 1987 by two young brothers Michael and Steven Gleason. Gleco Paints is a paint retailer that sells paint and related sundries to home owners, paint contractors, municipalities, OEM facilities, and property maintenance accounts. Over the last two decades, Gleco Paints has grown its business in N.E. PA. on exceptional service with the area’s most experienced staff and aggressive pricing.
“We were considering other CRM providers but chose Surado primarily because of your responsive service. Our local CRM reseller just didn’t have the time of day and they let me down on my preferred timeline to have a CRM installed during the summer. As it turns out, this was good, since after giving up on them I found Surado!”

General Manager
Broadview Software

-Broadview Software was founded in 1994 by 3 partners dedicated to building custom database software. They found an early niche in serving TV Broadcast Stations and now, after a decade of working closely with its clients, Broadview software is being used in the worlds of Conventional, Pay and Pay-Per-View TV on more than 120 TV stations.
“Everything went extremely well: the software has performed beyond our expectations, and the Surado Project Manager you sent was more helpful than I could have imagined.”

VP Of Operations
Noble Marketing Group

-Noble Marketing Group are creative branding specialists focused in the use of promotional products to effectively assist in delivering their clients' messages, and maximizing the brand-equity building potential within their prospective market place. In business for over 8 years, Noble’s notable clients include Microsoft Xbox, Tropicana, Sun Micro, and Infiniti Motors.
“As a programmer turned business person, I can truly appreciate the ease of use that the Surado team has built into their product - especially when I think about how long it would take me to build the same thing! My company has gone down many different avenues in trying to manage and grow our business, everything from building our own system to online systems like NetSuite and SalesForce.com to the "out of the box" products like Act!

Surado has given us the best combination of pre-built functionality and the ability to customize with ease and speed, all at a price that is truly a fraction of comparable solutions. And because Surado uses a SQL backend that sits on one of our servers, we own our data, and can look at it and use it in any way we please. You can't say that about too many other programs.

In the short time we've been managing our business with Surado we've been better able to see what parts of our business are working (and more importantly, which ones aren't), where our best opportunities are, and we can now figure out how best to go after them. We are only scratching the surface of what we can do with Surado; even so, I could not recommend any product more highly.”

VP
BPI Business Solutions

--BPI is a family owned company with over 30 years of experience in business relationships. BPI offers its clients turn-key business services management solutions ranging from employee benefits to accounting, from payroll processing to banking and from pensions to human resource outsourcing uniquely catered to the way they do business.

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“Surado has been the building block for Mark of Distinction to create the perfect sales and marketing strategies for our company. The easy customization of screens and reports has empowered our Sales Team by giving them the information they need at their fingertips. Customer Support is responsive and has been a great asset to our company. Surado provided the proper training for each user ensuring that full utilization of the program is understood and that has empowered our representatives with the necessary tools to think outside the box when servicing our clients.”

VP
Mark of Distinction, Inc.

-Mark of Distinction is the leading exclusive provider of mailing equipment including devices to automate all aspects of mailing. It was recognized as a Top 50 dealer by Office Systems Magazine for 3 consecutive years.
“Your Project Manager proved to be an outstanding temporary asset to our team and provided a truly powerful training and implementation experience… Now that I've actually had a chance to utilize Surado and see all of its capabilities, I am very pleased and feel our firm has already experienced a strong ROI - only weeks into its use! I am very pleased.”

President
HIX Incorporated

-HIX has grown from a 1 person provider of primarily SOHO support services to a multi-Million dollar provider of advanced technical and network infrastructure services to a clientele of more than 300 Corporations throughout the region.
“It (Surado) has met our expectations and we haven't even begun to utilize half of the features… It has helped streamline our customer service processes and improve customer inventory management, service and repair - especially with the help of the MAS-90 integration module. We’re moving into a new territory, using Surado for forecasting - it's a great resource and helping considerably.”

VP
MGP Instruments

-MGP Instruments is part of the synOdys group, the world’s leading manufacturer of detection and measurement systems to protect people and goods from nuclear, biological and chemical risks.
“Sometimes we are too busy in our daily schedules to acknowledge a great job. I want to take the time to relate to you how happy we at InnQuest Canada are to have decided to purchase Surado. Your support and follow-up so far has been unmatched by any other vendor of ours in a long time. Keep up the good work!!"

CEO
InnQuest Canada

-InnQuest Software is a leading provider of hotel property management systems used by over 3,000 properties in 50 countries.
“The biggest challenge was determining a CRM that would meet our needs and would be accepted universally by all users. Surado offered us a solution across the board for every need we had in a very efficient and cost effective package. By utilizing a company that offers amazing support on every level and that is backed by a superior product, our needs were not only met but exceeded!"

Client Relations Manager
American Title, Inc.

-American Title, Inc is a family owned and operated company headquartered in Omaha, Nebraska with a staff of over 300 employees dedicated to providing unsurpassed service in the complete spectrum of Title and Property Services.
“We were using 6 different programs from the sale to shipping, now all is consolidated into 2 programs; Surado CRM and QuickBooks Enterprise. I am completely satisfied with the training and service I received from Surado, very professional, personable and prompt. The personal attention and addition to the software to accomodate our method of using Surado CRM was something we would never expect, or get from another vendor. No more over glorified, over priced address books for us, we now have a professional, straight forward, easy to use solution for our every day business . . . it is called Surado CRM. Thank You Surado!"

President
IMPACT Wholesale, Inc.

-IMPACT Wholesale, Inc. is a manufacturer and distributor of quality, name brand general merchandise for retail stores throughout the United States.
"We are extremely excited at the enormous benefits that Surado CRM brings to the Office of Technology Transfer and Commercialization (OTTC). Surado’s technology enables us to manage massive amounts of complex interrelated data faster and more effectively, responding to questions, maintaining continuity, and tracking exactly who is doing what, our progress, and specific areas in which help is needed such as market studies."

Director
Office of Technology Transfer and Commercialization (OTTC) at California State University, San Bernardino

Office of Technology Transfer and Commercialization provides a gateway between academia, government and the private sector in order to expedite the transition of new technologies through the commercialization process, whether to marketplace or government for defense-related procurement purposes.
"Weddings Only found Surado CRM to be very user friendly, from its intuitive user interface to easy to use automated processes. For example, Maximizer’s automated processes seemed to be very complex while Surado’s automated triggers and processes were smooth.

All around, Surado CRM is a much better value than the other products we looked at. And unlike competitors, Surado gave me a straight number on what my system implementation would cost — and Surado included onsite installation and training, so I don’t have to pay extra fees or deal with multiple parties. And Surado’s concurrent user licensing provides us with the flexibility to use our licenses to maximum capacity at minimum costs.

On top of everything else, Surado’s customer service was exceptional—Surado representatives spent a lot of time demonstrating the software and answering my specific questions. Weddings Only is pleased to have found Surado CRM."

Manager of Client Services
Weddings Only, Inc.

Weddings Only is a leading provider of complete wedding center services in the Pacific Northwest.
"After a disastrous experience with another CRM product, we turned to Surado CRM — a proven solution that lived up to its numerous excellent reviews.

After careful evaluation, Somadyn chose Surado CRM over Maximizer for four main reasons — ease of use, tight integration with QuickBooks, excellent customer service and great reputation.

Surado CRM’s design is clear and intuitive, and the user manual makes sense—comprehensive, well organized and understandable. Another critical factor in our selection was Surado CRM’s powerful integration with QuickBooks, which allows quotes generated in Surado CRM to automatically become invoices in QuickBooks.

Best of all, Surado’s customer service is exceptional—if they couldn’t answer my calls immediately, Surado returned my call within minutes while Maximizer took up to several days."

Project Manager
Somadyn, Inc.

Offering the best products by the best companies, Somadyn is one of the fastest growing distributors in the Nutritional Industry.
"Surado CRM gives new meaning to the term 'best-of-breed.' Through both integrated data on the back-end, and a comprehensive and seamless set of user facing functions designed to be leveraged across the enterprise, Surado CRM combines the adoption ease of an application suite with the power of business-centric features. With its easy customization and built-in reporting capabilities, it's no wonder the big CRM vendors are nervous!"

Jill Dyche
Partner, Baseline Consulting
Author of The CRM Handbook (Addison Wesley, 2002)

Jill Dyche has helped develop CRM strategies at Verizon, American Express, The Gap and Bank One.
"We chose Surado CRM over other industry solutions due to the powerful functionality it offered at an affordable entry price. As a first time CRM user, we needed a rich feature set built on industry standard technology that is flexible, customizable and supported by a responsive company. It's been quick to implement and easy to use — we look forward to growing with Surado CRM."

Director of Information Technology
Georgia Student Finance Commission

The GSFC administers student financial aid programs for the State of Georgia, including the HOPE Scholarship Program, and makes low-interest federal loans — the only lender in Georgia providing service-cancelable loans for students training for careers in critical need areas such as teaching and healthcare.
"After evaluating more than 30 vendors, Surado CRM best met our requirements, providing knowledgeable, responsive, and personal attention that quickly gained our confidence."

Project Manager
Black Box Corporation

Black Box is the world’s largest technical services company with 117 offices in 132 countries worldwide.
"As a growing company needing to add user licenses for our Call Center, we decided to re-evaluate what is available in the marketplace. After reviewing many packages including Siebel, Microsoft CRM, FrontRange HEAT and QAD MFG/PRO, Surado CRM was the overwhelming choice. Hands down, Surado CRM offered the most user-friendly customer service applications, enhanced functionality and strongest value right out of the box—and we were extremely impressed by the Surado CRM Dashboard, which allows each of our CSRs to create his or her own custom view."

Project Manager
Global Tel*Link

Global Tel*Link supplies convenient and secure telecommunications service solutions to correctional facilities in more than half the United States.
"Considering ease of use, scalability, and TCO, Surado CRM was clearly the right choice for our long-term CRM strategy. The real-time collaborative environment within and between branches creates opportunities for efficiencies and to offer even more personalized services to our customers."

Executive Vice President
Business Bank of California

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"The CRM Evaluation Center scores Surado CRM high in many functional areas, against other mid-market software vendors such as Saratoga, Microsoft CRM, Epicor and Commence Corporation."

Senior CRM Consultant
TechnologyEvaluation.Com

Described by the industry as “the Rolls Royce of decision support tools,” Technology Evaluation Center’s advanced decision-making software enabling users to evaluate and select the technology best tailored to their individual needs.
"Successful Business Outcomes has worked for years with and/or implemented most of the major CRM / SFA products in the marketplace but we now only show our customers the Surado CRM solutions..."

Managing Director
Successful Business Outcomes
"Surado CRM not only met but exceeded all of our criteria. Surado provides a powerful, comprehensive suite that works well out-of-the-box for many industries yet allows for a high degree of customization, backed by excellent professional services. We are looking forward to a long and successful relationship with Surado Solutions."

Chief Executive Officer
Horizon Computer Resources
"Surado Delivered -- we were up and running in less than a month. Now our job is a lot easier--our sales, marketing and support efforts are better coordinated and we are more effective and responsive to our customers."

Chief Executive Officer
ECS Imaging, Inc.

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ECS Imaging is LaserFiche Document Imaging's #1 VAR Worldwide.
"Our Surado partnership allows us to deliver feature rich products at a very competitive price."

President
Comvigo, Inc.
"Reaction has been great! Our staff finds Surado CRM very user friendly, appreciating the system's tight integration with many tools they already use—and they are itching to move ahead daily to explore new features and functionality."

Project Manager
MCMC llc

MCMC is the largest multi-line provider of independent medical reviews and related services in the nation.
"Other products that we evaluated were cumbersome but Surado CRM is well designed and the Surado Integration Module addressed integration issues in a networked environment elegantly..."

Product Manager
Rinehart Engineering
"I spent nine years as a CRM consultant for Siebel, Peoplesoft and Clarify before joining a Commercial Cleaning Franchisor. Knowing that CRM systems can easily run $500,000 with implementation times of at least 9 months, we were amazed to find Surado CRM, which has all the power, functionality and sophistication of enterprise CRM at a price that a small business can afford.

As a Franchisor preparing for 300% growth this year, we wanted a powerful CRM system that would provide the infrastructure needed to grow our business. Surado CRM started a culture shift so the office works as one unit rather than individual knowledge silos. Sales, customer service, and other areas of the organization interact on a different level with a much more comprehensive view of how decisions impact others. Surado CRM helps us present a unified front, delivering a consistent message and brand across the entire enterprise. In every staff meeting, someone references how Surado CRM has changed the way we operate."

Director of Information Technology
OctoClean
"As a highly decentralized company, there were two main criteria driving our CRM selection—a full functioning offline solution and strong customer support module. After comparing many CRM solutions including Salesforce.com, Clientele, and Upshot, Surado was the only package that could meet our needs effectively."

Chief Executive Officer
Advantage Technologies, Inc.
"CRM is a mission critical part of our business--without it, we could not survive. We needed software that is easy to use and at the same time provides a full set of features, allowing us to be proactive in the marketplace. By providing a fully integrated suite of Sales, Marketing and Customer Service and Support, Surado CRM enables us to focus on our customers without having to acquire additional modules. And Surado’s Web Service architecture helps ensure that we will meet our customers’ growing needs."

President
Brightsome Ltd.
"After evaluating many CRM Solutions, including Saleslogix, Siebel and Microsoft CRM, Surado CRM was selected for several key reasons. Surado CRM is quick to install, does not require Active Directory, is easy to maintain and integrates readily with our in-house applications. We were also really impressed that, unlike the competition, the Customer Support Module, which includes built-in RMA functionality, is part of the Surado CRM core suite.

Much to everyone’s delight, our internal users were on the system and working productively right away!"

Chief Technology Officer
Time America, Inc.
"Prior to installing Surado CRM, Champion’s operations were labor intensive. Customer information was kept in binders, filing cabinets and a database, requiring 3-4 steps to access customer information. Surado CRM completely revolutionized Champion’s processes by providing a powerful contact-centric database with attachments that link to important information. The ability to quickly retrieve and store complete and accurate customer information from Surado CRM has increased Champion's productivity by 200%."

President
Champion Business Services, Inc.
"Defiance Testing and Engineering selected Surado CRM because it had the best feature set at the most cost-effective price, as well as knowledgeable staff to answer our questions. After evaluating SAP, On Contact, Microsoft CRM, and Clientele, Surado CRM was clearly the best value. We were also impressed by Surado CRM’s tight integration with third-party software, including Microsoft Office, as well as use of Microsoft .NET technology."

Project Manager
Defiance Testing & Engineering
"Surado CRM is a powerful, comprehensive and flexible solution that is painless to customize and quick to implement. And to top it off, Surado CRM is extremely user friendly! When we have a question or need additional support, Surado is responsive whether our questions are technical or sales oriented."

Chief Executive Officer
Keystone Innovations